Service Management

BIZANY enables the service oriented enterprise!

At the core of BIZANY is its service management foundation which incorporates an electronic conveyor belt connecting every facet of the business to each other. In BIZANY all business documents are brought online. Their flow through the enterprise is orchestrated thru its service management engine.

Assets are valuable properties of the enterprise. Because of their value, businesses weave a wall of protection around assets. Generally speaking, business assets have the following characteristics

• valuable

• owned

• under protected custody

• have users

Business owners entrust the assets of the enterprise to a custodian, set access control and approve use requests. The custodian protects and maintains the assets value and relinquishes custody to the user on instruction from the asset owner. The user uses the asset to procure/make/provide goods and services which is ultimately sold for greater value to the benefit of enterprise.

Because of their value and our human nature, assets are susceptible to abuse by both the custodian and user. As a result organizations build complex control structures to manage its asset. This comes at a high cost and is usually the cause of great conflicts in organizations with dire consequences for the business.

The problem is that the traditional organization focuses too much attention on asset protection to the detriment of its productive use. We forget that assets by themselves are not valuable. The value of assets is the goods and services which they enable.

Service oriented management aims to correct this imbalance and refocus enterprise management on the services rendered in the enterprise and how those services are rendered. This will lead to efficient and prompt allocation of resources to the most productive areas of the organization, significant reduction in overheads, streamlining of business processes and more efficient service delivery.

Like financial assets, services are valuable, owned, has users, needs maintenance and protection from abuse. Ignore service delivery to your peril.

All productive services in an organization is performed by someone (the service provider or custodian). Traditionally the service provider owns and manages the service. In BIZANY we have cleanly separated service provisioning from service ownership bringing greater accountability, independent monitoring and performance appraisal to the service delivery process.

Service ownership creates the enabling environment under which the service is delivered, controls access to the service, sets performance metrics, quality criteria, approves requests and appraises performance. Service provisioning concentrates solely on delivering the service in a timely and cost effective manner to meets quality, cost and performance targets.

BIZANY provides all the necessary tools to support the service management organization. Related services can be grouped together and organized under one service center(specialization). Service crews created and populated as needed and assigned to respond to various services (group multitasking). Service personnel can be added to multiple service crews (multitasking). Different work shifts is supported. The system can dynamically assign approved requests to team members in a round robin fashion or the crew supervisor can choose to do so manually(empowering supervisors). Requests can be escalated to higher level work teams or they can be reassigned to other team members(escalation).. Essentially we have brought IT Service Management standards to the whole enterprise!

All services rendered in the enterprise is brought under Service Management (Purchasing, Inventory, Finance and Admin, Treasury, Customer Service, Maintenance, ICT, Sales & Distribution, Production and Assembly, Marketing etc).

Unlike other ERPs that offer a functional set of menus for navigating the application, we present the user a service oriented menu. Anyone who has used an email system can quickly relate to BIZANY's menu. Service requests are delivered to your in tray. Your out tray contains your own requests. There is a self service menu for do-it-yourself tasks. There is a customer service menu for customer relationship management, taking orders, accepting payments, scheduling dispatches, queue management and responding to queries etc. Service center heads have a drill-down menu for navigating and configuring service center resources(configuration management). Here they can review and print service performance data real time and take action as appropriate(service monitoring).

In addition to service menus, the functional menus are available to super users to setup and configure the base application.

Combining our Service Management infrastructure with our cloud foundation and bandwidth efficient applications enables border less, 24/7 efficient communication across the enterprise. So whether you are holidaying in Hawaii or on the other side of the planet you are only one click away from the office.. Whether you are stuck in traffic on Broadway or in a board meeting, that approval need not wait. Just whip up your tab or smart phone and get the job done!

BIZANY can be accessed from any internet enabled device with a standard web browser. No special app needed. No plugins or ad-dons to download. BIZANY works with your email and will send you notifications as needed.

Welcome to the new world of work!

Welcome to BIZANY!

Contact us today! We will be glad to show you how BIZANY can help you leapfrog the competition and transform your business to winning ways!